Data Deletion Request

To request deletion of your data, email legal@hiluca.net with the subject Data Deletion Request. Include the email address (and, if relevant, the business or Meta ad account) associated with your data so we can locate and verify it.

We confirm receipt, verify your identity, delete the data, and send you a confirmation reference once it is done — normally within 30 days.

Hi Luca is a B2B marketing platform. Depending on how you have interacted with us, the data we hold about you may include:

• Meta integration data. When you (or your organization) authorize Hi Luca to connect to a Meta (Facebook / Instagram) Business or Ads account, we access and may store advertising data for that account — such as ad accounts, Pages, campaigns, ad sets, ads, audiences, and performance metrics — solely to build and manage advertising on your behalf. We also store the access token that authorizes that connection.
• Studio and platform data. Brand, product, buyer-persona, campaign details and files you submit through the Studio intake or inside the platform.
• Contact data. Name, email, company, phone and message content you provide through our forms, and records held in our CRM.

Hi Luca does not use Meta Login to collect the personal Facebook or Instagram profile data of end consumers. Our Meta access is limited to the business advertising account you explicitly connect.

1. Send the request. Email legal@hiluca.net with the subject Data Deletion Request.
2. Identify your data. Include the email address associated with your account or contact record. If your request concerns a Meta connection, add the business name and/or Meta ad account ID you connected, so we can locate the right data.
3. Verification. To protect you, we may ask you to confirm your identity or your authority to act for the connected business before we delete anything.
4. Confirmation. Once the deletion is complete, we reply with a confirmation reference and the date it was processed.

You may also designate an authorized agent to submit the request for you; we will require reasonable proof that the agent is authorized.

You can revoke Hi Luca’s access to your Meta account at any time, directly from Meta. This stops any further access immediately and is a good first step alongside a deletion request:

• Business Portfolio: in Meta Business Settings → Apps or Connected assets / Partners, remove Hi Luca’s access.
• Personal account: in Facebook → Settings & privacy → Apps and Websites, find Hi Luca and remove it.

Revoking access removes the connection, but it does not, by itself, delete data we have already stored — email us as above to have that data deleted.

We acknowledge your request promptly and complete the deletion within 30 days (and in any event within the timeframe required by applicable law). We delete the data from our active systems and revoke the stored Meta access token. Data in encrypted backups is purged on our regular backup rotation.

We may retain a limited set of records where the law requires it — for example, billing, tax and accounting records, or information we must keep to establish, exercise or defend legal claims. Where an exception applies, we delete everything else and retain only what is strictly necessary, for no longer than required.

For the full picture of how we collect, use and protect your data — and your other rights, such as access, correction and portability — see our Privacy Policy and Do Not Sell or Share notice.