Acceptable Use Policy

Illegal or harmful content

• Content that violates applicable law, including consumer-protection, advertising-standards, and intellectual-property law.
• Child sexual abuse material, incitement to violence, or content targeting protected classes.
• Deceptive or fraudulent advertising claims, including fabricated testimonials or deep-faked endorsements.

Security and integrity

• Attempting to access data that does not belong to the Customer’s tenant.
• Probing, scanning, or testing vulnerabilities of the Services without prior written authorization (see responsible disclosure at /security).
• Circumventing rate limits, access controls, or fair-use provisions.
• Uploading malware, ransomware, or content designed to impair the Services.

Data misuse

• Processing special categories of personal data (health, biometric, political opinion, etc.) without a prior written addendum.
• Using the Services to deanonymize users or to target individuals with surveillance content.
• Using the Services to generate or target political disinformation, election-interference content, or materials prohibited by platform policy (Meta, Google, etc.).

Platform abuse

• Unsolicited bulk messaging (spam) via any channel connected to the Services.
• Resale of the Services, or use of the Services to build a competing product.
• Impersonation of Hi Luca, its personnel, or other customers.

• Ensure content uploaded to the Services has all necessary rights and consents.
• Provide notice and, where required, collect consent from data subjects whose data you upload.
• Secure your credentials, enable MFA, and use SSO where available.
• Cooperate with reasonable requests during investigations of suspected violations.

We may remove content or restrict features at our discretion when we identify violations. Material or repeated violations may result in suspension or termination.

Where violation creates risk to the Services or to third parties, we may suspend without prior notice and disclose the violation to law enforcement where required by law.

To report a violation of this policy, email abuse@hiluca.net. For security incidents, email security@hiluca.net.